Help Desk Training – Computer Contact Center Consulting
SCInc. provides help desk training with call center support certification
seminars offered in multiple formats for your convenience. SCInc. offers online and
classroom-based help desk certification courses to help you advance in your career. SCInc. not only offers public
help desk technician training, but also onsite training courses. Our online help desk
analyst training offers you the ultimate in convenience, allowing you to take help desk
training without the hassle of traveling outside the office. Offered by way of streaming
video presentations, with downloadable course materials, our
online courses help you
to prepare for the certification exam, plus provide the inside knowledge you need to move
ahead in your career and help make your organization more successful. SCInc.'s online
help desk IT support courses are also available in
live Webinar format for the
ultimate in interactivity. SCInc. has provided computer support specialist
training to dozens of Fortune 500 companies.
Contact SCInc. today for
more information on our industry-leading help desk training programs.
Contact us now for more information about help desk training.
SCInc. offers four certification tracks to help you advance your career
SCInc. Help Desk Certification training is based on best
practices in the support industry. With help desk support services training from SCInc., your staff can learn more about essential computer help desk certification processes, including customer-service, problem-solving, and presentation skills, and leadership and managerial skills. SCInc. makes it easy to obtain credentials in any of
the following certification areas:
Certified Customer Support Agent
CCSA - Certified Customer Support Agent certification is targeted to individuals
wishing to qualify to work in a call center or contact center environment.
This certification focuses on best practices for handling customer requests. We
recommend this class be a requirement of all customer-service agents within 30 days of being on the job.
>>Learn more about CCSA certification
Certified Tier 1 Support Specialist
CT1SS - Certified Tier 1 Support Specialist certification is targeted to IT help-desk,
support-desk, and service-desk specialists.
This certification combines best practices for customer
relationship management training with best practices for problem-solving and
troubleshooting training.
>>Learn more about CT1SS certification
Certified Tier 2 Support Specialist
CT2SS - Certified Tier 2 Support Specialist certification is targeted to
upper-level support specialists.
This certification focuses on best practices for problem solving
and troubleshooting more complex issues, delivering desk-side support,
maintaining knowledge, and assessing and improving support services.
>>Learn more about CT2SS certification
Certified End-User Trainer
CEUT - Certified End-User Trainer certification is targeted to the person
responsible for training end users in the organization.
This certification focuses on best practices for computer
training, classroom presentation, accelerated learning techniques, creativity in
the classroom, and adult learning styles.
>>Learn more about CEUT certification
Certified eSupport Specialist
CeSS - Certified eSupport Specialist certification is targeted to the support
specialist responsible for delivering esupport to the organization.
This certification focuses on best practices for carving out an
esupport strategy and implementing various esupport options. Special attention
is placed on cost-benefit ratios and customer-adoption rates for the various
esupport methods.
>>Learn more about CeSS certification
Certified Support Operations Manager
CSOM - Certified Support Operations Manager certification is targeted to supervisors, team leads, and managers in the service and support industry.
This certification focuses on an
understanding of building a business infrastructure, building your
team, building the technology infrastructure, and on other managerial processes
such as using metrics, determining staff scheduling, and understanding leadership and
motivation factors.
>>Learn more about CSOM certification
Certified Strategic Support Executive
CSSE - Certified Strategic Support Executive certification is targeted to the
director, CIO and CTO level of the service and support industry.
This certification focuses on an
understanding of the overall strategy of support services, and
prepares the participant to think strategically about their own support
organizations, devise strategies, and lead a team of managers successfully.
>>Learn more about CSSE certification
Let SCInc. help you build the professional skills you need to succeed
SCInc. guarantees all of its training courses. Contact us today for more information on our timely and relevant help desk training courses.
Looking for an authoritative and convenient help desk training course? Contact SCInc. to enroll in any of our certification courses.
Contact us now for more information about help desk training.
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