Support Center Certification Training Seminars
ScInc. offers support center certification seminars and help desk training to help you gain HDI credentials and improve your help desk processes. If you have been looking for relevant and convenient support center certification courses, SCInc. is your one-stop computer technician training resource. Our support desk certification courses for support center managers, computer support specialists, and computer tech support, allow you to enhance your job security, and obtain new skills for career advancement and peer recognition. Other companies offer customer support training that can help you prepare for
help desk certification. But only SCInc. was involved in all stages of the
development of contact center certification established and recognized by the support industry. We offer convenient public, onsite, and online learning options to help you and your staff succeed on the HDI tests and advance in your career. Contact SCInc. today to find out more about our contact center consulting and guaranteed IT support center certification training.
Contact us now for more information about support center certification.
SCInc.'s training seminars provide the knowledge you need to advance in your career
Support center certification seminars from SCInc. include four distinct training levels. Our cost-effective onsite computer support technician training provides you and your staff with a customized learning experience to meet your schedule and any variety of professional abilities. With four certification tracks to help you build your professional skills, SCInc. has the training format and subject matter that's right for you:
Certified Customer Support Agent
CCSA - Certified Customer Support Agent certification is targeted to individuals
wishing to qualify to work in a call center or contact center environment.
This certification focuses on best practices for handling customer requests. We
recommend this class be a requirement of all customer-service agents within 30 days of being on the job.
>>Learn more about CCSA certification
Certified Tier 1 Support Specialist
CT1SS - Certified Tier 1 Support Specialist certification is targeted to IT help-desk,
support-desk, and service-desk specialists.
This certification combines best practices for customer
relationship management training with best practices for problem-solving and
troubleshooting training.
>>Learn more about CT1SS certification
Certified Tier 2 Support Specialist
CT2SS - Certified Tier 2 Support Specialist certification is targeted to
upper-level support specialists.
This certification focuses on best practices for problem solving
and troubleshooting more complex issues, delivering desk-side support,
maintaining knowledge, and assessing and improving support services.
>>Learn more about CT2SS certification
Certified End-User Trainer
CEUT - Certified End-User Trainer certification is targeted to the person
responsible for training end users in the organization.
This certification focuses on best practices for computer
training, classroom presentation, accelerated learning techniques, creativity in
the classroom, and adult learning styles.
>>Learn more about CEUT certification
Certified eSupport Specialist
CeSS - Certified eSupport Specialist certification is targeted to the support
specialist responsible for delivering esupport to the organization.
This certification focuses on best practices for carving out an
esupport strategy and implementing various esupport options. Special attention
is placed on cost-benefit ratios and customer-adoption rates for the various
esupport methods.
>>Learn more about CeSS certification
Certified Support Operations Manager
CSOM - Certified Support Operations Manager certification is targeted to supervisors, team leads, and managers in the service and support industry.
This certification focuses on an
understanding of building a business infrastructure, building your
team, building the technology infrastructure, and on other managerial processes
such as using metrics, determining staff scheduling, and understanding leadership and
motivation factors.
>>Learn more about CSOM certification
Certified Strategic Support Executive
CSSE - Certified Strategic Support Executive certification is targeted to the
director, CIO and CTO level of the service and support industry.
This certification focuses on an
understanding of the overall strategy of support services, and
prepares the participant to think strategically about their own support
organizations, devise strategies, and lead a team of managers successfully.
>>Learn more about CSSE certification
We offer informative articles and white papers and more. There's no need to search all over the Internet for industry-leading HDI training seminars. Contact SCInc. for all of your help desk training needs.
Need help desk training that fits your experience level and your schedule? Enroll in SCInc.'s HDI certification training courses.
Contact us now for more information about support center certification.
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