SCInc. to Showcase Latest Service Offerings at HDI 2003

Denver, Colo. –  February 20, 2003 – SCInc. will be a featured exhibitor at the Help Desk Institute Annual Conference and Expo – HDI 2003 Come Together, the world’s leading event for the customer service, help desk and technical support industry, which will be held March 17th – 20th 2003, at the Venetian in Las Vegas, NV.

As one of the premiere support services training organizations in the industry, SCInc specializes in Help Desk and Call Center Certification Training, featuring the leading industry HDI Certification training courses. As an exhibitor and speaker at the HDI 2003 Conference and Expo they are a valuable resources available for the conference attendees. As the recently installed Chairman of HDI's e-University, Dr. Eric Svendsen (CEO, SCInc.) has been intimately involved in the development of all HDI certification courses taught in the U.S., as well as all of HDI's Online Certification Training. Dr. Svendsen will also be speaking on Principles of Problem Management for the Help Desk (session # 210).

“We are excited to be a part of this year’s event,” said Svendsen. “We at SCInc. have a long history of working with Help Desk Institute in various capacities and venues, and our most recent partnership—HDI eUniversity—has proven to be a tremendous success. We’re always looking for new and better ways to serve and improve the industry, and we look forward to talking with practitioners one-on-one to assess their needs for the coming months and years.”

This event will offer a comprehensive conference program focusing on today’s critical issues, while providing a vision of the future of the service and support industry. The expo hall will feature the latest tools, technologies and services from more than 70 exhibitors.  Attendees will get an inside look at leading internal and external customer support centers.

Keynote presentations, more than 80 breakout sessions and case studies presented by industry leaders, facilitated roundtable discussions and numerous networking activities will round out the program. In addition, the prestigious HDI Team Excellence Award winners will be announced at the conference.

About SCInc

SCInc has served on the faculty of Help Desk Institute over the course of the past decade, and has consistently ranked as one of HDI's highest-rated and most sought-after training organizations. The company was responsible for the development of HDI’s best-selling courses, including HDI’s original S2C2 Certification seminar, the Customer Service Skills seminar, and the Effective Problem-Solving Skills seminar. In addition, SCInc offers professional development seminars for computer support and training professionals. More recently, SCInc. developed both the seminars and the course materials for all of Help Desk Institute’s original HDA Certification seminars, and oversaw the development of the current U.S. version of all HDI certification classes, including CSS, HDA, HDA Boot Camp, HDSA and HDM. SCInc. also offers businesses and software developers professionally designed documentation for their business processes or proprietary software. The service includes technical business documents, user’s manuals, online help systems and training manuals. SCInc.’s founder, Eric Svendsen, has provided both technical and professional consulting and training to dozens of fortune 500 companies. Eric speaks regularly at computer-industry events, has written numerous articles on industry topics for industry publications such as Support Solutions magazine, LifeRaft magazine, and Support World magazine. He has also written several books, including Presentation Skills and Accelerated Learning Techniques for Computer Trainers. For more information about SCInc.’s services visit http://www.scinc.com/.

About Help Desk Institute

Founded in 1989, HDI is the world’s largest membership association for help desk and support center professionals. HDI leads and promotes help desk and customer support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standard, globally recognized certification and training programs. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the HDI association network. HDI has over 7,500 members worldwide and more than 50 active U.S. chapters. For more information, visit www.thinkhdi.com.