SCInc. and Help Desk Institute eUniversity to Offer Professional Education and Certification Training via Webinar

Colorado Springs, Colo. –  January 6, 2003 – Help Desk Institute (HDI), the world's largest industry association for help desk and support professionals, along with SCInc., Authorized Training Partner and eLearning provider of HDI Certification classes, today announced that the HDI eUniversity will offer HDI Certification training and other professional education courses via webinars beginning this month. HDI eUniversity will utilize WebEx Training Center™ to reach even more service and support professionals with HDI’s unparalleled training programs.

HDI eUniversity, which began last fall, currently provides HDI’s online certification training program, which includes downloadable courseware to prepare for HDI’s Customer Support Specialist (CSS), Help Desk Analyst (HDA), Help Desk Senior Analyst (HDSA), and Help Desk Manager (HDM) certifications. In addition, HDI eUniversity offers online training courses from NETg’s acclaimed catalog of IT, desktop, and professional development courses, including accelerated A+, Microsoft-Networking/MCSE and MCSD certification for IT professionals. 

With the addition of the HDI eUniversity webinars, HDI Certification courses will now also be available via the Internet and will feature live audio, video, even interactive multimedia, as well as Q&A discussions. 

“Everyone agrees that training is crucial for delivering excellent service and support in today’s business environment,” commented Eric Svendsen, Chairman of HDI eUniversity and CEO of SCInc. “The challenge is delivering training within shrinking time frames and shrinking budgets. Our new webinar program will allow us to offer HDI training more effectively, efficiently, and affordably than ever before.” 

“We are constantly striving to find new ways to deliver HDI training wherever, whenever and however possible,” added Fiona Henderson, director of certification and training, HDI.  “The new HDI eUniversity webinar program will slash travel costs for both trainers and learners. It will allow us to launch programs quickly in response to changes in products, markets and strategies, build more impactful programs utilizing the latest multimedia techniques, streamline course scheduling and quickly access metrics on program effectiveness for management.” 

HDI eUniversity will offer webinars in January, February and March.  More detailed information and schedules are available at www.thinkhdi.com.

About SCInc.

SCInc. is a support services organization that specializes in help desk certification and professional development training, as well as technical and professional documentation and course development services. SCInc., an HDI Authorized Training Partner, was selected by HDI to oversee the development of HDI Certification courses taught in the U.S., as well as e-learning courses offered through HDI e-University. SCInc.'s CEO, Eric Svendsen, has provided consulting and training to dozens of Fortune 500 companies; speaks regularly at computer-industry events; has written numerous articles for industry publications such as Support Solutions and HDI’s Support World, as well as several books, including Presentation Skills and Accelerated Learning Techniques for Computer Trainers.

About Help Desk Institute

Help Desk Institute (HDI) is the world's largest industry association for help desk and support professionals. HDI's mission is to lead and promote help desk and support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standards, globally recognized certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for help desk and support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on HDI programs, visit the HDI Web site at www.thinkhdi.com.