Help Desk Institute Names Eric Svendsen, CEO of SCInc., the Official Curricula Developer for the HDI Star Series HDA Certification Seminars

Denver, Colo. (January 30, 2000) Earlier this month Help Desk Institute awarded Eric Svendsen and his company, SCInc., the contract to develop curricula for three seminars intended to prepare Help Desk analysts for HDA Certification. The seminars include a two-day Essential Skills class, a two-day Tools and Techniques class, and a three-day combined version of the other two classes.

HDA certification is the first, and currently only, industry wide, internationally recognized, open standards help desk analyst certification in the industry. It replaces S2C2 Certification. The HDI Certification is comprised of three tests, the Help Desk Analyst (HDA*), Help Desk Support Engineer (HDSE*), and the Help Desk Manager (HDM*).

About SCInc.

SCInc. is a support services organization that specializes in help desk certification and professional development training, as well as technical and professional documentation and course development services. SCInc., an HDI Authorized Training Partner, was selected by HDI to oversee the development of HDI Certification courses taught in the U.S., as well as e-learning courses offered through HDI e-University. SCInc.'s CEO, Eric Svendsen, has provided consulting and training to dozens of Fortune 500 companies; speaks regularly at computer-industry events; has written numerous articles for industry publications such as Support Solutions and HDI’s Support World, as well as several books, including Presentation Skills and Accelerated Learning Techniques for Computer Trainers.