SCInc. Partners

Leaders of help desks, call centers, web service portals, and other touch points for Government's internal and external customers come together yearly at the Annual Government Customer Support Conference and Expo (GCSC) to learn, share, and synergize as a community of practice. The 6th Annual Government Customer Support Conference and Expo delivers unprecedented educational opportunities for all levels of service and support government professionals.  The mission is to significantly contribute to your goals to establish advanced federal, state and local government service and support centers and portals. Visit www.governmentconference.com to see more details. 

SCInc. has partnered with New Horizons Computer Learning Centers to offer its help desk certification classes through New Horizon's local facilities. For small, medium and large organizations, New Horizons has become a single source for all their IT training. They offer a wide selection of technical classes and certification packages. They also feature the latest desktop application titles and provide solutions tailored to help you execute real-world business projects. 

SCInc. is excited to announce our training partnership with  LaBounty & Associates, Inc., the organization of industry expert Char LaBounty!  Char is founder and President of LaBounty & Associates, Inc., a service management consulting firm focused on the growing field of customer support services, dedicated to providing quality technology service and support practices that enhance client’s business initiatives.  Char has over 20 years of executive leadership experience in the technology service and support industry, directing IT Support for organizations including Norwest Corporation and Disney Worldwide Services, as well as serving as the Director of Membership Services for the HDI. Char is former chairperson to the HDI Strategic Advisory Board. Char teaches her Developing and Maintaining Effective Service Level Management class at our  SCInc. events.  Call us today to schedule an onsite class at your location or to find out about our upcoming public seminars in your area, toll-free at 1-877-916-1510!

Courion Corporation is a leading provider of identity management solutions that help enterprises manage the access rights and credentials of employees, business partners, and customers with more speed, more security, and less cost. Courion's Identity Management Suite, anchored by its AccountCourier user provisioning and PasswordCourier password management product families, securely automates manual identity management processes by aligning information security policies with business objectives and connecting quickly to existing IT infrastructure for rapid ROI. Courion's customers include industry leaders such as The Boeing Company, Cummins, Inc., Dell Computer, GE, Raymond James Financial Services, SunTrust Banks, Target Corporation, government institutions such as the U.S. Internal Revenue Service and U.S. Census Bureau, and large not-for-profit organizations such as Kaiser Permanente. For more information, contact Courion's headquarters in Framingham, MA, USA at +1 508-879-8400 or visit www.courion.com.

CustomerSoft provides mid-tier companies and large divisions of Fortune 500 companies with enterprise CRM solutions. Our products are unique in providing a 360 degree view of each customer using a single application. We combine multiple touch points from across the organization to give you one customer record with tailored views for each department. By providing each functional area with the tools and functionality they require to effectively manage customers, and by applying fast, easy assessment and implementation processes; CustomerSoft offers a robust enterprise CRM solution at the lowest Total Cost of Ownership available within the industry.

The Association of Support Professionals (ASP) is an international membership organization that provides support professionals and managers with ongoing research in customer support operations, Web support, compensation, fee-based services, and other issues. In addition, the ASP sponsors local chapters and provides its members with discounts, job listings, and advisory services. Membership is $60 per year.

ITtoolbox is a leading provider of information for the IT industry. Powering a global audience of over one million technology and business professionals each month, ITtoolbox enables users to evaluate vendor solutions, solve technical problems, research industry trends, stay current on specific segments of technology, and manage their careers. By tapping into the extensive front-line knowledge available at ITtoolbox, professionals are able to save time, improve decision-making results, and ultimately be more productive in their daily roles.

CSLive is a full-featured e-support system that allows your customers to contact you via Live Chat when accessing your web site. It includes a customizable interface, voice prompts, customer queue, customer transfer, ticketing system, knowledgebase, inter-department memo system, and much more. Best of all, it is an affordable option for implementing an e-support strategy for your customer base.

Support Community Connections

supportindustry.com provides senior level service and support professionals direct access to information on the most relevant areas in customer support, including enterprise strategies, people issues, technology, trends and research. This data enables support professionals to benchmark and improve their customer support operation. Members are responsible for the help desk and customer support operation of their company. Titles include Director/VP/Manager of Customer Support and Help Desk, CEO, COO and CIO.