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Have an Entire Team to Train?
If you have ten or more staff members who need to be trained, we can customize a class for you and hold it at your location at a significantly reduced cost! Please see our Onsite Training page for details 
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Live Webinars and Online Classes:
Can't get away from the office to attend a public seminar? Now you can get affordable training right at your desktop with live webinars and online classes at SCInc.'s eUniversity!
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SCInc. 2007 Class Schedule

Program note: We are very excited to announce that the revision stage of our certification program is nearing completion. We are currently revising our 2007 training calendar to reflect that change, and hope to have it completed by March of 2007. Stay tuned!

Certified Support-Operations Manager (CSOM)

NEW! Unleash the Leader Within: A Better Way to Manage Customer-Support Operations

Professional certification for manager, supervisor and team lead

(click the class image for complete class details)


2-day / $1695
The official revision of the CSOM class (Certified Support Operations Manger), this two-day seminar is highly interactive and focused on leadership-skills development. Upon completion of the course, attendees will possess the skills and know-how to lead people, processes and technology in the organization. Completion of this seminar is a prerequisite to the award of SPC-CSOM certification. Offered at the following venues and events:

May 10-11, 2007  Alexandria, VA  (GSC Conference)

Offered as the exclusive post-conference management seminar for the 6th Annual Government Customer Support Conference and Expo!

Please visit us again as we continue to add more locations and dates for this class.