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Prefer to Get Away?
If you prefer a public event where you can meet and network with other support professionals, why not look into SCInc.'s Certification and Training Events?  
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Need to Train Your Entire Team?
If you have ten or more staff members who need to be trained, we can customize a class for you and hold it at your location at a significantly reduced cost! Please see our Onsite Training page for details 
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SCInc. eUniversity


Flexible, Affordable, Online and Interactive Training!
Now, SCInc. brings help desk certification training directly to you – where and when you need it. SCInc.’s online training has been specially developed to bring the classroom experience to you – and there’s no travel or time out of the office! 

Our training is both online and interactive. Whether you attend our live webinars or our online classes, you can be certain that they will be convenient, assessable, and interactive. 

Live Webinars
With our webinars, you will attend three-hour sessions daily for the duration of the class (three days or five days, depending on the class). Our webinars use interactive web conferencing software that is assessable through any web browser. While our instructor is teaching the class, you will follow along by viewing a PowerPoint presentation, whiteboard drawings, and other illustration devices over the web. Also, since you will be connected via a conference call, you can ask any question you like of the instructor or the other participants!

Online and Interactive! Training
With our online training classes, you will be viewing video modules of a recorded live seminar, while you follow along in your own course book. In addition, you will be submitting responses to class exercises, and personally interacting with a certified instructor throughout the course. No other provider of online help desk training offers interaction with a live certified instructor!

Our online instructor delivers dynamic, compelling instruction through streaming media presentations accompanied by downloadable course materials. Following completion of the online certification training you’ll have the inside information that will enable you to advance in your career, promote your team, and directly impact the overall success of your organization through best practices support center operations

View a sample of our online training!

Online and Interactive! Certification Seminars

SCInc. Customer Support Specialist (CSS) Certification Training
Only $595! That's $400 off the public seminar fee.

To enroll in an online course, click here!

Live Webinars

All of our online course offerings are also available in live Webinar format. Call us toll-free at 1-877-916-1510 to schedule a webinar!