Help Desk Training – Customer Support Consultants
SCInc. offers Help Desk training for support technician, analyst, or manager. SCInc.'s Help Desk training and professional development seminars offer you and your staff real-world learning opportunities that can help you better satisfy customers. SCInc. offers the best call center training available. We provide all levels of help desk certification training, customer service skills training, executive leadership training, and much more. Whether you are looking for basic call center or computer help desk training, or are interested in help desk analyst or contact center operations manager training, SCInc. is your one-stop resource.
Contact us now for more information about help desk training and support.
SCInc. seminars offer the ultimate in flexibility and relevance
Help Desk training from SCInc. is available in a number of formats to fit your needs. You can enjoy networking possibilities in our public seminars, save money with our customized onsite courses, or take advantage of our flexible online offerings. The choice is yours, and whichever format you choose, you can be assured that SCInc. stands behind each and every course we teach. From basic customer support skills to advanced managerial techniques, SCInc. training provides you with knowledge you can use right away to improve your support center. Choose from
the following certification tracks:
Certified Customer Support Agent
CCSA - Certified Customer Support Agent certification is targeted to
individuals wishing to qualify to work in a call center or contact center
environment. This certification focuses on best practices for handling customer
requests. We recommend this class be a requirement of all customer-service
agents within 30 days of being on the job.
>>Learn more about CCSA certification
Certified Tier 1 Support Specialist
CT1SS - Certified Tier 1 Support Specialist certification is targeted to IT
help-desk, support-desk, and service-desk specialists. This certification
combines best practices for customer relationship management training with best
practices for problem-solving and troubleshooting training.
>>Learn more about CT1SS certification
Certified Tier 2 Support Specialist
CT2SS - Certified Tier 2 Support Specialist certification is targeted to
upper-level support specialists. This certification focuses on best practices
for problem solving and troubleshooting more complex issues, delivering
desk-side support, maintaining knowledge, and assessing and improving support
services.
>>Learn more about CT2SS certification
Certified End-User Trainer
CEUT - Certified End-User Trainer certification is targeted to the person
responsible for training end users in the organization. This certification
focuses on best practices for computer training, classroom presentation,
accelerated learning techniques, creativity in the classroom, and adult learning
styles.
>>Learn more about CEUT certification
Certified eSupport Specialist
CeSS - Certified eSupport Specialist certification is targeted to the support
specialist responsible for delivering esupport to the organization. This
certification focuses on best practices for carving out an esupport strategy and
implementing various esupport options. Special attention is placed on
cost-benefit ratios and customer-adoption rates for the various esupport
methods.
>>Learn more about CeSS certification
Certified Support Operations Manager
CSOM - Certified Support Operations Manager certification is targeted to
supervisors, team leads, and managers in the service and support industry. This
certification focuses on an understanding of building a business infrastructure,
building your team, building the technology infrastructure, and on other
managerial processes such as using metrics, determining staff scheduling, and
understanding leadership and motivation factors.
>>Learn more about CSOM certification
Certified Strategic Support Executive
CSSE - Certified Strategic Support Executive certification is targeted to the
director, CIO and CTO level of the service and support industry. This
certification focuses on an understanding of the overall strategy of support
services, and prepares the participant to think strategically about their own
support organizations, devise strategies, and lead a team of managers
successfully.
>>Learn more about CSSE certification
Our former students say that SCInc. training seminars are exciting, informative, and fun. Click here to view our testimonials page. SCInc. strives to make support center training as convenient as possible. Click here for an online calendar of our upcoming events.
Enrolling in a SCInc. training seminar is easy - register online today!
If you need relevant support center training that is recognized throughout the industry as the leading preparation for HDI certification, contact SCInc. We make it easy to register online for our training courses. SCInc. also offers you many free items such as helpful articles and white papers and much more. SCInc. is the one
company who was originally commissioned by the industry to create the official courses for training in preparation for the certification. Contact SCInc. today and enroll in our proven HDI certification seminars.
Want the most convenient and in-depth HDI certification training? Enroll in SCInc.'s onsite, public, or online training seminars.
Contact us now for more information about help desk training and support.
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