SCInc. Documentation Services
SCInc., a leader in computer-software training and
support services, offers to you, the software developer, professional
documentation for your newly developed software. The services we offer include
user’s manuals, online help systems, and training manuals. Interactive
Multimedia e-Learning Solutions
We provide High-quality multimedia e-learning solutions for
productivity-minded organizations. Our e-learning systems employ
user-interactive interfaces and blended training approaches to maximize learning
and retention. You may also be certain that we implement adult learning theory
in the design of each e-learning module to accommodate all learning styles. And
our solutions are compatibility with all Windows platforms. Our interactive
tutorials are perfect for help desks, contact centers, service desks, HR and
training departments, or business units in general. Please see our offerings at e-TrainingWheels.com. Business
Process Documents
Whether you need to develop policies, procedures, information libraries,
employee handbooks, or schedules--or just need to clean up the ones you
currently have--we can help! SCInc. provides professional, comprehensive
documentation that is guaranteed to meet and exceed your organizational needs.
User Manuals
Our user manuals will cover all features of your software, and
include user-friendly, step-by-step instructions. The manual will include easy
indexing to aid the user in finding any feature quickly, and screen captures
from the software will be employed extensively for each feature in order to
illustrate clearly what the user will see on screen when procedures have been
followed correctly. The manual will also include relevant software- and
procedure-related definitions and terminology designed to assist the user in
understanding all elements of the software.
Explanations of procedures will be concept-based and accompanied
by easy-to-follow instructions. The layout of the manual will be professionally
designed to be aesthetically appealing, and the content will be understandable
at all user levels. The manual will be augmented by relevant illustrations,
keyboard and mouse shortcuts, and user tips and tricks. Where requested by the
client, we are also able to incorporate procedures from the business process
into the user’s manual.
Fully Integrated Online Help Systems
Our online help systems are fully functional and compatible with a variety of
platforms, and can be formatted to
WinHelp, HTML, Compiled HTML, or Java Help. The online help
systems we create for you will be mapped to your software to create context-sensitive help screens. Where requested by the client, we are
also able to incorporate procedures from the business process into the help
system, as well as an online FAQ option.
Training Manuals
Our training manuals are developed for hands-on training
courses, and are identical in format and style to our user’s manual, but
include only those features of your software that are relevant for a given
business unit (such as a particular department). Depending on the request of the
client, the training manuals can include both an Instructor Manual and a Participant Manual
that are professionally designed, easy to follow, and aesthetically appealing.
Both of these manuals include relevant exercises (instructor-led and self-paced)
that provide opportunities for hands-on practice by students. The manuals are
concept-based and focus both on the business process as well as the step-by-step
software procedures. They include extensive "procedures" sections that
document all key-stroke/mouse-stroke sequences, and that will act as a
quick-reference guide for students after class. The Instructor Manual is
identical to the Participant Manual, except that the Instructor Manual
contains instructor notes, training suggestions, and instructor-led exercises
that will aid the classroom trainer in teaching the course. All courses are
written using accelerated learning techniques and whole-brain learning methods,
and are intended to accommodate adult learning styles.
What Makes Our Services So Convenient To Use?
Simply put, it costs you nothing! For any software you develop for
your client, we will submit a proposal to you for our documentation. You may
either include our costs within your own final cost to your client, or submit
our proposal (under your own company letterhead) as a separate service that your
client can either accept or decline. This allows you the freedom to offer
professional documentation to your clients while eliminating costly in-house
documentation expenses. Moreover, we guarantee that
you and your client will be satisfied with our work, or we will make it right!
Our Clients
Organizations that have taken advantage of our documentation
and training services include such companies as:
- AT&T
- Lucent Technologies
- Datanomix
- First Data Corp
- The Internal Revenue Service
- Ziff-Davis Education
- Help Desk Institute
- Western Mobile (a.k.a. LaFarge)
Our documentation and training materials have been used to train employees of
the following companies/organizations:
AT&T, Lucent Technologies, NCR, First Data Corp, Hewlett Packard, US West, IBM,
MCI, Canadian Pacific Railroad, Verizon Wireless, Jenny
Craig, Netscape, Hewlett Packard, Borden
Inc., Proctor & Gamble, General Electric, KPMG, Dun & Bradstreet, Bank of Bermuda,
Grand
Cayman Gov’t, the U.S. Navy, the U.S. Pentagon, the U.S. Secret Service, State
of California . . . and hundreds of others!
Call Us Today for a Product Presentation!
We are available to come to your location to present our
product to you. Our free presentation allows you to see the high quality—and
complexity—of our product. You will be able to see real-world samples of our
User’s Manuals, Training Manuals and Online Help Systems.
Contact Information
For more information, contact us at:
- Telephone: in the Denver Metro area: (303) 278-8610
-
out-of-state, call
toll-free: (877) 916-1510
- Address: 600 12th Street; Ste. 175; Golden, CO 80401
- Email: documentation@scinc.com
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