Help Desk Consulting and Computer Support Training

SCInc. offers help desk consulting and computer support training for call center technicians, analysts, and managers to prepare for HDI certification and support center improvement. Our help desk consulting can assist you with complete support desk re-tooling and support center training. If you need help with contact center management and improving your help desk processes, SCInc. is your one-stop resource. We have helped improve the contact center operations for major Fortune 500 companies including: Hewlett Packard, US West, IBM, MCI, Canadian Pacific Railroad, Verizon Wireless, Jenny Craig, and Dun & Bradstreet. SCInc. offers training for a variety of professional levels, including basic customer support specialist training, courses in advanced help desk processes, and help desk management. SCInc.'s contact center consulting can help you align with industry standards for support center excellence. As your contact center consultant, SCInc. will work with you every step of the way to ensure that your help desk staff is trained using relevant and timely case studies and real-world exercises. Contact SCInc. today and find out how our consulting and training services can transform your help desk environment.

Contact us now for more information about help desk consulting and training.

SCInc. provides industry leading help desk consulting and training

SCInc.'s help desk consulting and training can help you and your staff prepare to earn one of four levels of Help Desk Institute certification, credentials that help instill customer confidence. Our CEO, Eric Svendsen, has served on the faculty of the Help Desk Institute for the past decade, developed HDI's best-selling courses, and provided professional training and consulting to many Fortune 500 companies. With SCInc. you can enjoy the cost-effectiveness and custom learning environment of our onsite seminars. We also offer great networking opportunities at our frequent public training classes. Get the ultimate in learning flexibility with our online and live Webinar formats. SCInc. also makes it easy to enroll in our courses online. Click here to see our calendar of events.

With four certification tracks to choose from, you and your staff can gain HDI credentials regardless of each individual's level of experience. SCInc. offers Customer Support Specialist (CSS) training for individuals interested in jobs in a help desk, support desk, or call center environment; Help Desk Analyst (HDA) training for professionals with at least 18 months of experience, who seek to learn more about support processes and problem solving; Help Desk Senior Analyst (HDSA) seminars especially suited for support team leaders/supervisors or help desk professionals with 18-24 months experience, that offer similar, but more in-depth course work than the HDA; and Help Desk Manager (HDM) seminars for supervisors, managers and executives with three to seven years of experience, who wish to build leadership and motivational skills.

Increase customer satisfaction with support desk consultation from SCInc.

SCInc. specializes in support center consultation and training and is the developer of the only certification training established and recognized by the support industry. You may have looked at other companies who offer support center training, but were dissatisfied with their inability to customize their offerings to meet your needs. SCInc. is dedicated to providing you cutting edge training to help improve all of your support processes. Contact SCInc. today and enroll in our relevant and convenient training seminars.

Want to improve customer satisfaction? Enroll in SCInc.'s industry leading training seminars.

Contact us now for more information about help desk consulting and training.

Certification | Institute | Training | Support