SCInc. Certification Overview
Bringing you up to Industry Standard
SCInc. is one of the premiere providers of help-desk and contact-center
certification and training in the industry. And for good reason. SCInc.'s CEO,
Eric Svendsen, Ph.D., has been intimately involved in the development of
certification in the industry since the very beginning, having sat on the
certification committees for the major certification organizations in the
support industry, and having overseen the development of the major certification
courseware used throughout the world. Please view our SPC
certification page for details of our certification. Please view our online
registration page for course offerings.
You can receive more information on all of certification programs. by calling us
toll-free at 877-916-1510, or locally at 303-278-8610!
Certified Customer Support Agent
CCSA - Certified Customer Support Agent certification is targeted to individuals
wishing to qualify to work in a call center or contact center environment.
This certification focuses on best practices for handling customer requests. We
recommend this class be a requirement of all customer-service agents within 30 days of being on the job.
>>Learn more about CCSA certification
Certified Tier 1 Support Specialist
CT1SS - Certified Tier 1 Support Specialist certification is targeted to IT help-desk,
support-desk, and service-desk specialists.
This certification combines best practices for customer
relationship management training with best practices for problem-solving and
troubleshooting training.
>>Learn more about CT1SS certification
Certified Tier 2 Support Specialist
CT2SS - Certified Tier 2 Support Specialist certification is targeted to
upper-level support specialists.
This certification focuses on best practices for problem solving
and troubleshooting more complex issues, delivering desk-side support,
maintaining knowledge, and assessing and improving support services.
>>Learn more about CT2SS certification
Certified End-User Trainer
CEUT - Certified End-User Trainer certification is targeted to the person
responsible for training end users in the organization.
This certification focuses on best practices for computer
training, classroom presentation, accelerated learning techniques, creativity in
the classroom, and adult learning styles.
>>Learn more about CEUT certification
Certified eSupport Specialist
CeSS - Certified eSupport Specialist certification is targeted to the support
specialist responsible for delivering esupport to the organization.
This certification focuses on best practices for carving out an
esupport strategy and implementing various esupport options. Special attention
is placed on cost-benefit ratios and customer-adoption rates for the various
esupport methods.
>>Learn more about CeSS certification
Certified Support Operations Manager
CSOM - Certified Support Operations Manager certification is targeted to supervisors, team leads, and managers in the service and support industry.
This certification focuses on an
understanding of building a business infrastructure, building your
team, building the technology infrastructure, and on other managerial processes
such as using metrics, determining staff scheduling, and understanding leadership and
motivation factors.
>>Learn more about CSOM certification
Certified Strategic Support Executive
CSSE - Certified Strategic Support Executive certification is targeted to the
director, CIO and CTO level of the service and support industry.
This certification focuses on an
understanding of the overall strategy of support services, and
prepares the participant to think strategically about their own support
organizations, devise strategies, and lead a team of managers successfully.
>>Learn more about CSSE certification
Certification
Preparation Training
You can prepare for any of the above certification tracks in one of
four ways:
Still have a question? Call us toll-free at
877-916-1510!
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