Help Desk Certification – Support Center Training
SCInc. offers help desk certification training for computer
tech support managers and support center staff who want to gain HDI (Help Desk
Institute) credentials.
Help desk certification
courses from SCInc. offer you the opportunity to learn using real-world exercises,
case studies and analyses. As an authorized HDI certification training partner,
SCInc. is dedicated to helping you build your professional skills in the way that
is most convenient for you. We offer four help desk certification tracks to help you advance
in your career. Prepare for either the Customer Support Specialist (CSS), Help
Desk Analyst (HDA), Help Desk Senior Analyst (HDSA), or Help Desk Manager (HDM)
certification. SCInc. makes it easy for you to get the computer help desk
certification training you need. We offer onsite and public seminars, online
courses, and live Webinars.
Whether you need support desk certification to enhance your job security, or you're
looking for support center manager training to help you improve your help desk operations,
contact SCInc., developers of
the only help desk certification training established and recognized by the support industry.
Contact us now for more information about help desk training and certification.
SCInc. lets you build
professional skills with our three convenient seminar formats
Help desk certification training from SCInc. can help you succeed
on the HDI tests, and provide you with the knowledge you need to
deliver superior customer service. No other
company offers you so many convenient and flexible ways to learn. Our
live Webinars are the
highly interactive way to provide training for your staff. Utilizing an electronic
whiteboard, live chat, conference calls, downloadable course materials, and more,
SCInc. live Webinars bring industry recognized training to your location. Increase
customer satisfaction with the knowledge provided in any of these HDI seminars:
- Customer Support Specialist (CSS)
training qualifies interested individuals for jobs in a help desk, support desk, or call
center environment. This training should be required within 30 days of hire.
- Help Desk Analyst (HDA)
training benefits professionals with at least 18 months of experience. This test shows
the proficiency required of a CSS, with a greater understanding of technologies used in
support operations, plus more knowledge of support processes and more problem solving knowledge.
- The Help Desk Senior Analyst (HDSA)
seminar offers similar, but more in-depth course work than the HDA. Current or potential
help desk or IT support team leaders/supervisors with 18-24 months experience within a
help desk environment will benefit from this training.
- Help Desk Manager (HDM)
training is suited for supervisors, managers and executives with three to seven years of
experience in the service and support industry. This course can help professionals obtain
new job opportunities, a sense of professional accomplishment, and peer recognition.
We offer the most informative
and relevant HDI training available
If you're looking for the best HDI training, contact SCInc. SCInc.'s
CEO, Eric Svendsen, has served on the faculty of the Help Desk Institute for the past
decade, developed HDI's best-selling courses, and provided professional training and
consulting to many Fortune 500 companies. At SCInc. you can take advantage of our
helpful free information, including helpful articles and white papers, and our
online job board. Provide first-class training for all of your staff with SCInc.'s
industry-leading training seminars.
Need timely and relevant training for your support staff? Enroll in
SCInc.'s convenient onsite, public seminar, or interactive live Webinar
HDI certification training.
Contact us now for more information about help desk training and certification.
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